Front Desk Receptionist for Dental Clinic (Bilingual)

Mission Neighborhood Health Center•San Francisco, CA

1d•$26 - $28

About The Position

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Front Desk Receptionist - Dental Clinic role. Please note: this role requires an applicant to be bilingual (English/Spanish). This position reports to the Dental Director and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $25.66 to $27.58 with full benefits. Primary Objective: The Front Desk Receptionist is responsible for the front desk operations in the Dental Clinic. This position requires excellent communication, computer and customer service skills, and the ability to act professionally and to deal with highly confidential matters.

Requirements

Bilingual in English and Spanish
High School Diploma or equivalent.
Ability to communicate effectively with the public.
Effective written and verbal communication skills.
Uphold ethical standards, practices, department's policies/procedures and organization's policies/organizations.
As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

Nice To Haves

Knowledge of dental terminology and previous experience in the dental field
Knowledge of computer data entry, information retrieval and Microsoft word.
Familiarity with Third Party Reimbursement programs.

Responsibilities

Greets patients/visitors to the clinic, communicates any potential delays, and works to ensure patient satisfaction.
By phone: Schedules appointment, responds to general inquiries, and triages calls for the providers.
Explains procedures/services to patients and explains what is covered by insurance or other service plans.
Provides exemplary customer service; answer the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion.
Interviews new patients to secure demographic information, registers individuals, and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
Renews and updates established individual and family registration records as required by verifying that patient’s record is up to date and accurate.
Acts as a cashier: determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
Checks insurance eligibility prior to every appointment using MNHC eligibility tool, makes necessary updates and contact patients to inform them of any issues.
Attends required staff and departmental meetings as assigned.
Other duties as assigned.

Benefits

Employee incentive program of up to $4,000 every year
Annual 4% COLA increase
401(k) retirement savings plan includes a company contribution
Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
Paid educational leave: 40 hours annually
Medical insurance: zero out-of-pocket expense under the base plan
Dental and vision insurance provided at no cost to the employee
Life insurance includes a free basic policy with an optional voluntary plan
Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
Flexible spending accounts for health and dependent care expenses
Commuter benefits