Front Desk Receptionist - Wellness Center

Alabama Regional Medical Services • Birmingham, AL

2d

About The Position

We are seeking a professional, compassionate, and detail-oriented Front Desk Receptionist to join our Wellness Center team. This role serves as the first point of contact for patients and visitors, playing a key role in delivering a welcoming and efficient experience. The ideal candidate thrives in a fast-paced healthcare environment and is comfortable working with individuals receiving mental health services, where confidentiality, empathy, and professionalism are essential.

Requirements

• High school diploma or GED required
• At least 6 months of receptionist, administrative, or healthcare front desk experience preferred
• Strong customer service and communication skills
• Excellent attention to detail and organizational ability
• Proficient in data entry and basic computer systems
• Ability to multitask and work efficiently in a fast-paced setting
• Professional, dependable, and team-oriented

Nice To Haves

• Experience in a medical office, behavioral health, or wellness setting
• Familiarity with insurance verification and practice management systems

Responsibilities

• Greet and check in patients and visitors in a friendly and professional manner
• Schedule, confirm, and manage patient appointments
• Answer and route incoming calls; take accurate messages as needed
• Verify patient demographics, insurance, and eligibility
• Collect co-pays and post payments accurately
• Maintain patient records, logs, and documentation
• Manage front desk workflow and ensure efficient patient flow
• Balance daily receipts and assist with basic financial reporting
• Provide administrative support (filing, correspondence, mail distribution)
• Collaborate with clinical and administrative teams to support patient care
• Maintain strict adherence to HIPAA and patient privacy standards
• Handle sensitive information with discretion and professionalism
• Demonstrate empathy and respect when working with individuals experiencing mental health challenges
• Help create a safe, welcoming, and non-judgmental environment for all patients

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED