Front Desk Receptionist at White Plains Hospital (Part Time)
About The Position
Position: Front Desk Receptionist Location: White Plains Hospital Hourly Pay: $21 Schedule: Part Time/On Call The Information Desk Receptionist will greet and direct patients, visitors, vendors, contractors, and all other audiences that present in a warm, welcoming, and professional manner. The Information Desk Receptionist will perform all relevant and related customer service duties, including but not exclusive to registering visitors, looking up non-medical patient information in EMR, issuing computer generated visitors passes, etc. The Information Desk Receptionist will seek to assist any questions or concerns with any person they interact with during the course of duties. The Information Desk Receptionist will also collaborate with WPH Security personnel to relay and enforce visitation policies.
Requirements
- High School Diploma or GED required- must be able to read and write English.
- Proficient computer skills –including Microsoft Outlook, Word and aptitude for learning new software systems (e.g., MediTech, Epic).
- Previous customer service experience interacting with diverse public preferred.
- Mandatory in-service training as needed.
Nice To Haves
- Bilingual in Spanish a plus.
Responsibilities
- Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
- Greets and directs all user groups, including but not limited to patients, visitors, and vendors in a warm, friendly, professional manner.
- Accesses accurate patient information using computer; review recorded comments.
- Issues passes quickly and efficiently; enforces visitation policies.
- Maintains positive work interactions with all staff.
- Follows appropriate procedures with patients requesting copy of medical records.
- Answers phone calls and works as a liaison with all hospital units/departments.
- Follows proper procedures for vendor sign-in process.
- Sorts and readdress patient mail as needed.
- Assists and coordinates patient/visitor needs with others on the interdisciplinary care team.
- Evaluates ongoing situations, keeps Security and Department Director and Manager informed of issues.
- Coordinates volunteer help to support overall patient reception and flow throughout the CAMS building.
- Performs all other related duties as assigned.
Benefits
- 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
- Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
- Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
