Front Desk Associate

Coastal Health • Jacksonville, FL

16d • Onsite

About The Position

Coastal Health is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our primary care team. This role is essential in creating a welcoming environment for patients while ensuring efficient front office operations. The ideal candidate will have excellent customer service skills and the ability to multitask in a fast-paced healthcare setting.

Requirements

• High school diploma or equivalent required
• Previous medical office or front desk experience preferred
• Knowledge of insurance verification and patient registration processes
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• Proficiency with computers and electronic health records (EHR) systems
• Minimum 1-3 years experience in the medical field preferred.
• Multi-tasking
• Flexibility
• Telephone Skills
• Customer Service
• Time Management
• Organization
• Attention to Detail
• Scheduling
• Word Processing
• Professionalism
• Quality Focus
• Team driven attitude
• ability to work in a fast-paced environment
• reliable transportation

Responsibilities

• Greet and check in patients in a professional and courteous manner
• Verify patient information, insurance, and demographics
• Schedule appointments and manage provider calendars
• Answer and direct phone calls
• Collect copays and outstanding balances
• Maintain accurate patient records in the electronic medical system
• Coordinate with clinical staff to ensure smooth patient flow
• Handle general administrative and front office duties

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off (PTO)
• Retirement plan options
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees