Customer Service Rep

Canyonlands Community Health Care•Mesquite, NV

4d•Onsite

About The Position

Join our dedicated healthcare team as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring smooth daily operations at our CHC facilities. If you are personable, organized, and committed to providing a welcoming environment for patients and staff alike, we invite you to apply and become part of our supportive community.

Requirements

High school diploma or equivalent required.
Previous experience in a healthcare or customer service setting preferred.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks efficiently and prioritize effectively.
Proficiency in using office equipment and basic computer applications, including EPM systems.
Professional appearance and demeanor.
Ability to maintain confidentiality and adhere to HIPAA regulations.

Nice To Haves

Previous experience in a healthcare or customer service setting preferred.

Responsibilities

Greet patients and visitors in a professional, friendly, and hospitable manner, creating a positive first impression.
Perform a variety of clerical duties related to the day-to-day operations of the front office.
Update and organize patient information in charts accurately and efficiently.
Respond to inquiries and requests from staff and patients promptly and professionally.
Maintain professionalism and excellent customer service at all times with patients, caregivers, and staff.
Communicate clearly and distinctly during face-to-face interactions and over the telephone.
Answer a multiline telephone system in a courteous and professional manner.
Assist with appointment scheduling and maintenance tasks related to the Electronic Patient Management (EPM) system.
Support other administrative tasks as needed to ensure efficient front office operations.