Front Desk Receptionist - James Island

By Claudia Spas • Charleston, SC

409d • $27,040 - $27,040

About The Position

The Front Desk Receptionist at James Island is responsible for providing excellent customer service by greeting and assisting clients, managing appointments, and handling administrative tasks. This part-time role requires effective communication and organizational skills to ensure a smooth operation of the front desk and to support the overall customer experience.

Requirements

• Proficiency in Microsoft Word, Excel, Outlook, and QuickBooks.
• Strong customer service skills with the ability to upsell products and services.
• Fluency in English and Spanish is preferred.
• Excellent organizational and communication skills.
• Experience in cash handling and processing transactions.

Nice To Haves

• Experience in a spa or beauty industry setting.
• Knowledge of marketing and sales techniques.

Responsibilities

• Greeting and welcoming customers in a friendly and professional manner.
• Tending to customer needs, inquiries, and complaints.
• Informing Skin Specialist about customer appointments and requirements.
• Managing phone calls, emails, deliveries, and office inventory.
• Processing bookings and cancellations and managing appointment schedules.
• Ensuring that the reception area is kept clean and professional.
• Assisting with marketing and sales by providing customers with information on promotions and new products and services.
• Staying up to date on all products and packages.
• Making confirmation calls, promo calls, and 4-week calls.
• Processing transactions and issuing receipts.
• Performing administrative tasks such as filing, updating records, and logging transactions.
• Maintaining facility by checking equipment, refreshing linen, light cleaning, and maintaining retail inventory on display.
• Receiving payments for goods and services and properly accounting for all transactions and monies.
• Communicating and informing co-worker(s) of all pertinent information throughout shift and at shift close.
• Ensuring proper coverage of the desk when it is necessary to leave the area.
• Maintaining a high level of product knowledge.
• Understanding all product ingredients and effectively explaining their benefits to guests.
• Answering all guest questions in a knowledgeable and professional manner.
• Demonstrating a high level of guest service.
• Ability to suggest other beneficial treatments/services offered.
• Participating in all spa treatment and service training programs.
• Performing duties in a safe manner, routinely observing all safety procedures.
• Reporting accidents and injuries in a timely manner.
• Regularly attending meetings (including daily communication, service, and monthly department meetings).
• Performing all related duties as required.
• Reporting all unsafe conditions.
• Performing all side work as assigned.
• Cleaning and disinfecting all equipment on a daily and by use basis.
• Being responsible for the cleanliness of the immediate work area as well as the general property.
• Subscribing to proper grooming, dress, and uniform standards as set forth by the company.
• Being courteous to all guests and co-workers.
• Responding with management as directed.

Benefits

• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed