Front Desk Receptionist - Dental

STRIDE Community Health Center•Wheat Ridge, CO

7d•$20 - $22•Onsite

About The Position

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services, including primary care, dental, pharmacy, behavioral health, health education, and outreach, across our 13 clinics in the Denver Metro area. With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you. General Purpose: The Front Desk Receptionist arranges for the efficient registration of patients for all service lines. Ensures all incoming telephone calls are promptly and courteously answered. Directs visitors to appropriate areas and assists patients based on their needs. Participates in the collection process of co-pays, co-insurance, deductibles, and discount fees. Arranges for patients to speak with financial navigator/enrollment specialist if needed.

Requirements

Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
Skill in using a variety of office equipment including but not limited to postal machines, printers and fax/scanners.
Ability to organize large mailing projects with accuracy on a weekly basis.
Ability to follow directions.
High school diploma or GED (Associate's degree preferred).
Must have or obtain BLS/CPR within 60 days of hire.
1 to 2 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

1+ years experience working front desk in a medical or dental setting preferred.

Responsibilities

Demonstrates professional behavior with the public, patients, and peers at all times
Registers, check-in, and checks-out patients for all services
Maintains charts, and ensures Health Insurance Portability and Accountability Act (HIPPA) and OSHA compliance while demonstrating understanding of regulation
Collects and uploads all necessary documentation and consents
Promptly and accurately updates patient records including financial and demographic information
Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointments accordingly
Collects copayment and account balances at time of service
Acts as liaison between patients and Billing Department regarding charges, payments, and insurance
Schedules appointments according to the scheduling guidelines
Assists in Medical Records duties as needed
Assists in the training of new front desk personnel
Contacts patients to follow up on no-shows and reschedule appointment
Ensures all schedules are filled and maintained
Works closely and communicates consistently with internal staff to ensure continuity of care
Efficiently handles multiple clerical/administrative tasks in a fast-paced environment and effectively adapts to change
Supports other STRIDE clinics based on the needs of the organization
Ensures the waiting room is cleaned, sanitized, and neat at all times
Follows up on all correspondence sent to/from Customer Care Center regarding patient appointments
Attends all staff meetings and all other meetings as assigned.
Additional duties as assigned

Benefits

Medical, dental, and vision coverage
Paid time off (PTO) and holidays
Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
401(k) with matching
Work-life balance
NHSC Loan Repayment
Tuition reimbursement and/or Continuing Medical Education (CME)
No nights, weekends, or major holidays
Employee Assistance Program (EAP)
Employee Discounts on top attractions, hotels, more