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HMC’s Medical Receptionist is a passionate and empathetic professional with experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance. The role involves serving patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts. The Medical Receptionist uses practice management software (PMS), patient portal, appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records. The Medical Receptionist is responsible for maintaining a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations. They welcome patients and visitors in person or on the telephone and take detailed messages as needed. Demonstrating compassion, empathy, and patience when dealing with patients is crucial, as is effective and professional communication with patients, their families, and medical staff to address any concerns or special requirements. In addition to these duties, the Medical Receptionist performs various office tasks as necessary, minimizes patients' stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area. They collect, sort, distribute, or prepare mail, messages, or courier deliveries, protect patients' rights by maintaining confidentiality of medical, personal, and financial information, and maintain operations by following policies and procedures, reporting needed changes. The role also includes providing directions to the office to new patients, consulting practitioners, and vendors, and contributing to team effort by accomplishing related results as needed. Other duties may be assigned as necessary to meet the ongoing needs of the organization.
