Front Desk Reception- Downtown Lansing! 3pm-11pm

CY Lansing • Lansing, MI

387d • $33,280 - $33,280

About The Position

The Front Desk Receptionist at Concord Hospitality plays a crucial role in providing exceptional hospitality experiences to guests. This position involves engaging with guests, addressing their needs, and ensuring a welcoming atmosphere at the hotel. The role requires a proactive and caring attitude, making it essential for creating a positive first impression and maintaining high service standards.

Requirements

• High school diploma or GED.
• Hospitality experience, preferably in a hotel setting.
• Entry-level position, suitable for individuals with a passion for service.

Nice To Haves

• Team player who works well as a member of a group.
• Detail-oriented with the ability to carry out tasks thoroughly.
• Enthusiastic and shows intense enjoyment and interest in the role.
• Self-starter motivated to perform without outside help.
• Inspired by growth opportunities and the chance to take on more responsibility.

Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times.
• Maintaining a high level of service and hospitality.
• Promptly and effectively dealing with guest concerns or issues to ensure satisfaction.
• Posting guest charges, collecting payments, and following cash handling procedures.
• Handling guest mail and messages with respect to privacy and professionalism.
• Being knowledgeable of the hotel brand and various programs, including travel programs and special offers.
• Communicating effectively with various departments and management regarding guest comments and concerns.
• Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Having full knowledge of hotel safety and emergency procedures.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Vision insurance
• Life insurance
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED