Front Desk Reception / Customer Service Representative
WILLIAM DOUGLAS MANAGEMENT LLC•Raleigh, NC
66d•$18 - $20•Onsite
About The Position
We are a fast-growing Association Management company, located in Charlotte, NC. We are seeking highly motivated people who can multi-task across different communication platforms and who have a passion for customer success to join our Homeowner Services team!
Requirements
- At least 2 years of customer service experience
- Previous experience in a fast-paced call center environment or similar role
- Excellent written and verbal communication skills at all levels of the organization
- Resilient and positive attitude while handling many difficult interactions with homeowners
- Fast learner that can adapt to complex situations, to best serve the homeowner
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Onsite, in Office, Monday to Friday
- High School diploma or equivalent. Associates degree or above is preferred
Nice To Haves
- Associates degree or above
Responsibilities
- Provide a high level of customer service with courtesy and professionalism
- Communicate effectively with homeowners via phone, email, or chat
- Assist homeowners on their account balances and account inquiries
- Acting as a liaison between community managers and homeowners
- Perform other duties as requested
Benefits
- competitive salary
- comprehensive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
