Front Desk Overnight Attendant
About The Position
The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members are warmly greeted and promptly assisted Ensures incoming calls are answered in a professional and efficient manner Ensures proper member check-in procedures are followed Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations Immediately reports or escalates to management any unsafe conditions or emergency situations Club Operations and Administration Keeps front desk and lobby neat and clean at all times Monitors retail goals and ensures club is on track to meet and exceed assigned goals Calls all past due members with Front Desk Representatives regarding late dues and down payments Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
Requirements
- Must be energetic and possess a very friendly, outgoing personality and positive attitude
- Possess strong interpersonal and communication skills, including telephone etiquette
- Possess a strong customer service focus, diplomacy and professionalism
- Understands and follows oral and written instructions.
- Able to multi-task and perform tasks with accuracy and attention to detail
- High school diploma or GED required
- Current CPR/AED certification
Responsibilities
- Ensures that guests and members are warmly greeted and promptly assisted
- Ensures incoming calls are answered in a professional and efficient manner
- Ensures proper member check-in procedures are followed
- Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
- Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
- Immediately reports or escalates to management any unsafe conditions or emergency situations
- Keeps front desk and lobby neat and clean at all times
- Monitors retail goals and ensures club is on track to meet and exceed assigned goals
- Calls all past due members with Front Desk Representatives regarding late dues and down payments
- Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
