Front Desk Operations Trainer

Great Lakes Bay Health Centers • Saginaw, MI

66d

About The Position

The position involves developing, implementing, and delivering a comprehensive orientation program for Great Lakes Bay Health Centers Front Desk staff. The role includes providing ongoing education and training to all GLBHC Front Desk staff in collaboration with the Director of Patient Support Services, auditing performance of general clinic office and scheduling operations such as patient scheduling. The position also requires the development of training materials and job aids for multiple departments, onsite training, and communication of performance improvement and competency concerns with the employee's direct supervisor. Additionally, the role involves assisting with the creation of checklists and competencies, implementing and maintaining policies and procedures, and effectively using and configuring the EMR system. The position serves as a liaison for billing, scheduling, and clinical operations, and identifies opportunities to maximize scheduling to achieve benchmarks. The individual will also lead the implementation, training, utilization, and monitoring of patient self-service check-in/registration platforms, maintain excellent communication with clinical, billing, and administrative teams, and participate in staff meetings, trainings, and committees.

Requirements

• Education: Associate's degree in health care administration, business public health or related health field is preferred. High school diploma required.
• Experience: A minimum of three to five years of progressive experience in health care with patient registration and billing services.
• Understanding of different types of insurance (Medicaid, Medicare, Commercial).
• Knowledge of basic medical terminology.
• Computer experience, skill and typing ability to sufficiently operate the EHR.
• Excellent organizational skills and prioritization skills required.
• Ability to operate office equipment including computer, fax machine, printer/copier.
• Able to follow through with assignments responsibly, accurately and in a timely manner.
• Able to extract data, report data and evaluate progress/outcomes.
• Proficient in electronic medical record.
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.

Nice To Haves

• Bilingual preferred.

Responsibilities

• Develops, implements and delivers a comprehensive, standardized orientation program for Great Lakes Bay Health Centers Front Desk staff.
• Provides ongoing education and training to all GLBHC Front Desk staff in collaboration with the Director of Patient Support Services while auditing performance of general clinic office and scheduling operations such as patient scheduling.
• Develops training materials and job aids to be used across multiple departments.
• Assists with creation of checklists and competencies, ensuring staff are current on related processes.
• In coordination with Director of Patient Support Services, implement and maintain policies and procedures.
• Ability to use and configure EMR system effectively, experience training staff on proper use of EMR system and generate reports.
• Serves as liaison for billing, scheduling and clinical operations.
• Maintains current practice management systems and operations to align with organizational goals.
• Identifies opportunities to maximize scheduling to achieve benchmarks.
• Serves as lead on implementation, training, utilization and monitoring of patient self-service check-in/registration platforms.
• Remains current by performing all front office functions routinely.
• Serves as the practice management trainer on the team to ensure smooth upgrades, integrations and introduction of current or new software.
• Maintains excellent communication and relationships with clinical, billing and administrative teams.
• Participates in staff meetings, trainings and committees.

Benefits

• Full-time; Flexible and varied hours.
• Some evenings/weekends may be required.
• Local travel between GLBHC sites with reimbursement.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees