Front Desk Operations Supervisor
About The Position
The Front Desk Operations Supervisor is responsible for overseeing the Resort Operations staff to ensure excellent owner/guest service. This role involves actively listening and responding positively to owner/guest questions, concerns, and requests, utilizing brand or property-specific processes to resolve issues and enhance guest satisfaction. It is a rotating position, requiring the supervisor to perform duties across various functional areas of resort operations, including Front Desk, Housekeeping, Activities, Loss Prevention, and Food and Beverage. The supervisor ensures adequate property coverage and provides prompt, professional, positive, and timely service to address owner/guest needs. Additionally, the supervisor assists management with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Requirements
- Attention to customer service with a professional and pleasant personality
- Available to work a flexible schedule including evenings, weekends, and holidays
Responsibilities
- Supervise the Resort Operations staff to ensure excellent owner/guest service
- Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests
- Perform supervisor duties in the different functional areas of resort operations (Front Desk, Housekeeping, Activities, Loss Prevention and Food and Beverage) to ensure property coverage and prompt owner/guest service
- Address owner/guest needs in a professional, positive, and timely manner
- Anticipate and address owner/guests' service needs
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Follow all company and safety and security policies and procedures
- Report maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Ensure uniform and personal appearance is clean and professional
- Maintain confidentiality of proprietary information
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
- Speak with others using clear and professional language
- Visually inspect tools, equipment, or machines
- Grasp, turn, and manipulate objects of varying size and weight
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
