Front Desk Operations Supervisor

Hyatt Vacation Club at The Welk • Escondido, CA

374d

About The Position

The Front Desk Operations Supervisor at Hyatt Vacation Club is responsible for overseeing the front desk operations, ensuring a seamless check-in and check-out experience for guests. This role focuses on providing exceptional customer service, managing guest requests, and maintaining company standards while fostering a supportive and inclusive environment for both guests and staff.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull items that weigh up to 25lbs without assistance.
• Valid Drivers License required.

Responsibilities

• Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.
• Accommodates guest requests, contacting appropriate staff if necessary.
• Follows up to ensure requests have been met.
• Compiles and reviews daily reports/logs/contingency lists.
• Answers, records, and processes all guest calls, requests, questions, or concerns.
• Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed