Front Desk Operations Supervisor

Hyatt Vacation Ownership

80d • $28

About The Position

As a Front Desk Ops Supervisor at Hyatt Vacation Club (HVC), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. A typical day will include processing all guest check-ins, verifying guest identity, and form of payment, assigning rooms, and activating/issues room keys. You will accommodate guest requests, contact appropriate staff if necessary, and follow up to ensure requests have been met. Additionally, you will compile and review daily reports/logs/contingency lists, answer, record, and process all guest calls, requests, questions, or concerns, and secure valid forms of payment before issuing room keys.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to lift/carry/push/pull items that weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

• Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.
• Accommodates guest requests, contacting appropriate staff if necessary.
• Follows up to ensure requests have been met.
• Compiles and reviews daily reports/logs/contingency lists.
• Answers, records, and processes all guest calls, requests, questions, or concerns.
• Secures valid forms of payment before issuing room keys.
• Welcomes and greets guests and anticipates and addresses their needs.
• Interacts with colleagues and guests professionally and promptly.
• Contributes to team goals.
• Always follows company policies and safety procedures.

Benefits

• Medical/Dental/Vision Insurance (HSA & FSA available)
• Paid Time Off
• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Group Life/Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts, including a family and friends’ rate
• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs

What This Job Offers