Office Manager

MAGNA WAVE Inc • Louisville, KY

33d • Onsite

About The Position

We are seeking a motivated, self-starting Front Desk Office Manager to join our dynamic team in a full-time role. As the first point of contact for our clients, you will play a crucial role in ensuring a welcoming and efficient experience. You will be responsible for managing the front desk operations, coordinating schedules, and ensuring our wellness staff stays on track. Your role will include upselling wellness products, managing customer check-ins and check-outs, and providing exceptional follow-up before and after appointments.

Requirements

• Proven experience in a front desk or office management role, preferably in the wellness or healthcare industry.
• Strong organizational skills with a keen attention to detail.
• Excellent communication and interpersonal skills, with a friendly and outgoing, and positive personality.
• Proficiency in customer management software; experience with Vagaro is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Passion for health and wellness with a desire for long-term employment in the field.
• Flexibility to work early mornings, day shifts, and occasional weekends as needed.

Nice To Haves

• experience using Vagaro

Responsibilities

• Greet and assist clients with a warm and professional demeanor, ensuring a positive first impression.
• Manage the check-in and check-out process efficiently, ensuring a smooth experience for all clients.
• Coordinate and oversee the wellness staff's schedule to maintain operational efficiency.
• Upsell wellness products and services to clients, providing them with tailored recommendations.
• Follow up with clients before and after appointments to ensure satisfaction and encourage repeat business.
• Maintain accurate records in customer management software, with a preference for experience using Vagaro.
• Provide administrative support, including handling phone calls, emails, and other inquiries.
• Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies.
• Work closely with the management team to implement and improve office procedures.
• Exhibit flexibility with scheduling, being available for early mornings, day shifts, and occasional weekends.

Benefits

• Comprehensive health insurance coverage.
• 401k with company matching.
• Quarterly performance bonuses.
• Paid vacation and personal time.
• Opportunity for growth within the company.
• A supportive and positive work environment focused on employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed