FRONT DESK NIGHT AUDITOR

Premier Resorts Management IncDaytona Beach, FL
2hOnsite

About The Position

Please come join us at our award-winning Hilton Garden Inn Daytona Beach Oceanfront, Daytona Beach, Florida as Hotel Night Auditor. Hours scheduled are typically from 11:00pm to 7:00am. BASIC FUNCTION To attain the highest level of service to all hotel guests. II. SCOPE Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

Responsibilities

  • Sell rooms so as to maximize the average daily rate and occupancy.
  • Check in and out guests in an efficient and friendly manner.
  • Maintain cash bank in order to receive payment and make change.
  • Answer phones within 3 rings.
  • Assist with reservations during each shift as needed.
  • Know all Front Desk policies and procedures, including 100% guest satisfaction.
  • Be knowledgeable of all hotel outlets and hours of operation.
  • Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
  • Record and process all wake-up calls, and follow up with supervisor for any opportunities.
  • Ensure all messages and mail is received by the guests.
  • Perform bucket check daily.
  • Maintain a current cash list.
  • Monitor credit card high balances and obtain authorization for high balances.
  • Monitor cash paying guests and maintain credit balances.
  • Honor special room requests requiring pre-blocking.
  • Know Inn Time (computer program for front desk) procedures.
  • Be polite courteous, and helpful to all guests.
  • Use response log to ensure all requests are being met.
  • Maintain all reports needed in event of the computer going down.
  • Know room status at all times.
  • Prepare for group arrivals and departures.
  • Perform daily end of shift deposits and correct "drop" procedures.
  • Follow all policies, procedures and rules as stated in the Employee Handbook.
  • Adhere to safety and emergency policies and procedures.
  • Perform any reasonable request as assigned or directed by management.
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