Front Desk Night Auditor (Overnight)

Caesars Entertainment•Danville, VA

22d•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS: Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Greet guests in the lobby and help with line management and crowd control Audits and processes source documents in accordance with established departmental procedures to facilitate timely and accurate recording of hotel and related revenue. Initiates the generation of and coordinates the distribution of various hotel system reports. Assists in training and supervising staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements. Notifies Front Office Manager of any potential discrepancies and assists with research and resolution of problems. Familiar with all aspects of the Front Desk, including all check-in and checkout procedures. Oversees all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system. Ensure in house casino comp have Trop Advantage numbers, if not get numbers and email Front Office Manager the discrepancies Assists all guests and other departments during the audit shift in the capacity of manager on duty in their absence. Makes sure copy machine, printers at front desk and in business center have paper Follow the pre-made Night Audit check list created by the Front Office Manager Performs other duties as required by management.

Requirements

Strong Interpersonal and communication skills
Must be able to use a computer keyboard, 10-key and calculator
Must be able to communicate effectively with co-workers and management
Must be able to accurately review and audit relevant information
Demonstrated proficiency with adding machine and computer input terminal
Ability to solve mathematically oriented problems
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
HS diploma or GED
Two years experience in Front Desk, or through the completion of a Bachelor’s Degree in business administration, accounting, or closely related field and one-year related experience
Must be able to stoop, reach and bend as necessary
Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment

Nice To Haves

Previous Hotel Front Office/Night Audit experience is strongly preferred
Accounting background helpful
Clerical background preferred

Responsibilities

Provides superior customer service and positively effects interactions with customers and employees
Greet guests in the lobby and help with line management and crowd control
Audits and processes source documents
Initiates the generation of and coordinates the distribution of various hotel system reports
Assists in training and supervising staff
Notifies Front Office Manager of any potential discrepancies and assists with research and resolution of problems
Familiar with all aspects of the Front Desk, including all check-in and checkout procedures
Oversees all close day functions in the front office and that all rooms are checked in and payments are secured
Maintains support documentation for established filing system
Ensure in house casino comp have Trop Advantage numbers, if not get numbers and email Front Office Manager the discrepancies
Assists all guests and other departments during the audit shift in the capacity of manager on duty in their absence
Makes sure copy machine, printers at front desk and in business center have paper
Follow the pre-made Night Audit check list created by the Front Office Manager
Performs other duties as required by management