Front Desk Night Auditor - Solara Surfside

Hilton Grand Vacations • Surfside, FL

376d

About The Position

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. As a Front Desk/Night Auditor at Solara Surfside you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

Requirements

• High School diploma/GED
• 1 year Auditing experience
• 1 year Hotel Front Desk experience

Nice To Haves

• Associate's Degree/College Degree
• 3-5 years of related experience
• 2+ years of Supervisory experience

Responsibilities

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.
• Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation.
• Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
• Generates housekeeping reports and prints folios departures.
• Compiles daily revenue reports and files work accordingly.
• Responsible for accurate management of cash funds and daily shift deposits.
• Assist with Front Office duties and is the overnight guest service agent.
• Calculates account balance at month-end and submits to accounting.
• Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
• Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
• Assists with guest and owner needs and requests delivering outstanding hospitality at all times.
• Assists with other departmental duties such as bell stand, answering phones, etc.
• Reports any unresolved problems with owners and guests to management.
• Maintains clean work area. Provides information on area attractions and resort amenities.
• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is needed to the successful performance of this position.

Benefits

• Competitive hourly base pay and positive team environment
• Daily Pay* - get your earned pay any time before payday
• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees