Front Desk Night Audit

FIRST LIGHT RESORTS LLC • CA

79d • $19 - $19

About The Position

We are looking for a warm, friendly individual with high standards who enjoys helping people and providing exceptional guest service for guests and employees alike. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodge even more special and memorable for our guests. Ideal candidates will also have extensive in-person customer service and front desk/reservations experience. We welcome career-oriented candidates.

Requirements

• Prior front desk/reservations or similar experience.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to meet consistent attendance.
• Excellent written and verbal communication skills.
• Ability to interact with colleagues, supervisors and guests face to face.
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards.
• High integrity.
• Guest service oriented and staff-focused.
• Mature and personable with a relaxed nature.
• Leading a healthy, drug-free lifestyle.
• Dynamic, fun, and likes the outdoors.
• Flexible with a 'whatever it takes' attitude.

Responsibilities

• Provide our guests with the best in service, courtesy, and care.
• Assist guests with requests and/or complaints after regular office hours.
• Handle check-ins/check-outs and make guestroom keys for lost/lock-outs.
• Comply with housekeeping policies and procedures.
• Clean public lobbies, restrooms, and other guest use areas as assigned.
• Possess conflict resolution skills.
• Post charges to Property Management System.
• Handle lost and found items by following established guidelines and procedures.
• Complete department/shift checklists and/or reports for relevant shifts.
• Maintain a neat, clean and well-groomed appearance.
• Perform other related duties as assigned.
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment.
• Address unsafe conditions and maintenance concerns immediately by turning in maintenance Service Requests.

Benefits

• Room and board available for fixed weekly cost both Onsite and Offsite.
• Healthcare benefits available after 90 days.
• 401K eligible with company match after 1 year.

What This Job Offers

• Job Type: Full-time