Front Desk, Night Audit- The Beeman Hotel

Coury HospitalityDallas, TX
77d

About The Position

At The Beeman Hotel, we bring eclectic charm and modern hospitality to Dallas' Park Cities neighborhood. With bold design, a lively social atmosphere, and engaging dining experiences, The Beeman is a hub for creativity and connection. Curators thrive in a fun, energetic environment, delivering personalized service and unique guest experiences every day. This is a highly visible role which has a direct impact on creating the guest experience. The position welcomes and accommodates guests, visitors, and staff in a warm and courteous manner, overseeing the guest registration and check-out process while promoting hotel services and amenities.

Requirements

  • Able to be alert and function during night shift 10 PM to 6 AM.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a 'people-person' who thrives on public contact.
  • Ability to deal with guests when they are angry or upset.
  • Professional appearance and mannerism.
  • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
  • Previous cashier experience/ Basic accounting skills.
  • Ability to work quickly and thoroughly when under pressure.
  • Knowledge of hotel facilities and features.
  • Ability to attend to more than one task at a time.
  • Ability to maintain excellent attendance and punctuality.

Nice To Haves

  • Customer Service experience preferred.

Responsibilities

  • Providing quality guest service to all of our guests and visitors.
  • Perform all duties toward the goal of maximizing guest service.
  • Greet guests who have made advance reservations and register them in an efficient and friendly manner.
  • Greet visitors who are looking for accommodations and attempt to meet their needs.
  • Acquaint guests with services available in the area.
  • Accurately follow accounting procedures.
  • Answer external and internal telephone calls, taking and delivering messages as needed.
  • Act as the reservation attendant.
  • Answer questions and give out accurate, helpful information.
  • Run various end of day reports and reconcile information from various systems.
  • Adhere to all department and Company policies and procedures.
  • Ensure guest security by the proper handling of guest keys.
  • Properly handle lost and found items.
  • In the event of inclement weather, remain on site and on duty until replaced.
  • Perform other duties as assigned.
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