Front Desk, Night Audit- The Beeman Hotel

Coury Hospitality • Dallas, TX

77d

About The Position

At The Beeman Hotel, we bring eclectic charm and modern hospitality to Dallas' Park Cities neighborhood. With bold design, a lively social atmosphere, and engaging dining experiences, The Beeman is a hub for creativity and connection. Curators thrive in a fun, energetic environment, delivering personalized service and unique guest experiences every day. This is a highly visible role which has a direct impact on creating the guest experience. The position welcomes and accommodates guests, visitors, and staff in a warm and courteous manner, overseeing the guest registration and check-out process while promoting hotel services and amenities.

Requirements

• Able to be alert and function during night shift 10 PM to 6 AM.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a 'people-person' who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.

Nice To Haves

• Customer Service experience preferred.

Responsibilities

• Providing quality guest service to all of our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations and register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately follow accounting procedures.
• Answer external and internal telephone calls, taking and delivering messages as needed.
• Act as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, remain on site and on duty until replaced.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level