Front Desk Monitor

Volunteers of American Greater New York • New York, NY

4d • Onsite

About The Position

The Front Desk Monitor answers telephone calls and takes messages for staff, receives, and assists visitors, receives, and routes deliveries, aids residents, and controls front door access. East 119th Street Veterans Residence is a single room occupancy (SRO) residence that provides permanent, supportive housing to formerly homeless single veteran men and women, including those diagnosed with a mental illness. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/our-vets-programs

Requirements

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.
• Coordinator of Fire Safety & Alarms (F80) Certifications that are required within 90 days of hire – VOA will cover the cost

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED