Front Desk Monitor
About The Position
The YWCA Greater Harrisburg has an immediate need for a full time Front Desk Monitor. The Front Desk Monitor serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for monitoring reception areas, greeting and assisting visitors, and directing individuals to appropriate staff or resources. The Front Desk Monitor operates a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls. In addition, this role monitors and operates security systems—including cameras and controlled-access doors—to help ensure the safety and security of residents, staff, and visitors.
Requirements
- Professional attitude and demeanor
- Respect, accountability, and inclusivity
- Demonstrated de-escalation and problem-solving skills to assist staff in handling a variety of situations.
- Ability to respond calmly and professionally to crisis calls and/or walk-ins.
- Self-determination, motivation, and initiative
- Ability to apply basic skills for effective written and verbal communication
- Effective computer skills with proficiency in Microsoft Office Suite
- Bilingual ability.
- 2 years of related experience.
- Minimum High School Diploma or GED.
- Valid driver’s license.
- FBI, Child Abuse, and State Police Clearances or ability to obtain.
Responsibilities
- Monitoring reception areas
- Greeting and assisting visitors
- Directing individuals to appropriate staff or resources
- Operating a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls
- Monitoring and operating security systems—including cameras and controlled-access doors
Benefits
- Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
- Employee Assistance Program (EAP) – Because your well-being matters
- Life Insurance – Peace of mind for you and your loved ones
- Short & Long-Term Disability – We've got your back when life takes an unexpected turn
- Pension Retirement Plan – Start earning a pension after just two short years of service
- 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
- Generous Paid Time Off – Recharge with paid time off days and sick days
- 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
