Front Desk Monitor

YWCA of Greater Harrisburg • Harrisburg, PA

4d

About The Position

The YWCA Greater Harrisburg has an immediate need for a full time Front Desk Monitor.

The Front Desk Monitor serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for monitoring reception areas, greeting and assisting visitors, and directing individuals to appropriate staff or resources. The Front Desk Monitor operates a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls. In addition, this role monitors and operates security systems—including cameras and controlled-access doors—to help ensure the safety and security of residents, staff, and visitors.

Position Details:
Schedule: Monday - Friday 4pm-12am
Pay: $12.50/hr.

Requirements

• Professional attitude and demeanor
• Respect, accountability, and inclusivity
• Demonstrated de-escalation and problem-solving skills to assist staff in handling a variety of situations.
• Ability to respond calmly and professionally to crisis calls and/or walk-ins.
• Self-determination, motivation, and initiative
• Ability to apply basic skills for effective written and verbal communication
• Effective computer skills with proficiency in Microsoft Office Suite
• Bilingual ability.
• 2 years of related experience.
• Minimum High School Diploma or GED.
• Valid driver’s license.
• FBI, Child Abuse, and State Police Clearances or ability to obtain.

Responsibilities

• Monitoring reception areas
• Greeting and assisting visitors
• Directing individuals to appropriate staff or resources
• Operating a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls
• Monitoring and operating security systems—including cameras and controlled-access doors

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well-being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We've got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED