Front Desk Monitor/Client Care Specialist 

Volunteers of America - Greater New York, Inc. • New York, NY

90d

About The Position

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process. Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence.

Requirements

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.
• Certifications that are required upon hire in accordance with regulatory mandates: Fire Guard (F-02).
• Certifications that are required within 90 days of hire – VOA will cover the cost: CPR/First Aid, Narcan.
• Candidates with related experience with domestic violence preferred.

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
• And much more!

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees