Front Desk Medical Receptionist

Mission City Community Network • Los Angeles, CA

411d • $43,680 - $47,840

About The Position

The Medical Receptionist at Mission City Community Network (MCCN) plays a crucial role in providing excellent customer service and administrative support within a medical clinic setting. This position involves welcoming patients, scheduling appointments, maintaining patient records, and ensuring a smooth operation of the reception area. The role requires bilingual communication skills in English and Spanish to effectively assist a diverse patient population.

Requirements

• Bilingual in English and Spanish is required.
• High School Diploma or GED from a WASC accredited school.
• Minimum of 3 months experience as a receptionist in a medical clinic setting is required.
• Knowledge of Health Plans such as Medical, CHDP, CovCA, etc.
• Must have a current driver license, insurance, and reliable transportation.

Nice To Haves

• 1 year of experience as a Medical Receptionist in a similar office setting (preferred).
• 1 year of customer service experience (preferred).
• Willingness to travel up to 50% (preferred).

Responsibilities

• Greet patients and visitors in person or on the telephone; answer or refer inquiries.
• Schedule appointments in person or by telephone to optimize patient satisfaction and provider time.
• Prepare medical charts to determine eligibility and program requirements for patient appointments.
• Maintain the reception area to comfort patients and answer their questions.
• Collect payments as needed and assist patients in distress during emergencies.
• Maintain confidentiality of personal and financial information to protect patients' rights.
• Follow policies and procedures to maintain operations and report needed changes.
• Answer phones promptly and courteously, directing calls as appropriate.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Process patients assigned to a Primary Care Provider and ensure correct financial screening and documentation.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Paid holidays
• Vacation pay
• Sick pay
• Holiday pay

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED