Front Desk Medical Receptionist
About The Position
Welcomes and greets patients and visitors in person · Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel · Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone · Scheduling within the guidelines of multiple providers, verifying schedules and insurances · Assure the accurate new patient packet is mailed or emailed at time of scheduling · Ensure efficiency while maintaining excellent patient service in a courteous and professional manner. · Maintains and accurately document all patient request and information in the patient EHR, including but not limited to: Demographic information Collect and post/record payments for patients Cost Estimates Verify insurance coverage, benefits, and client financial responsibility § Max out of pocket § Deductible § Copay § Coinsurance · Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays · Maintain reception areas · Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times · Coordination of patient referrals · Ability to multitask · Maintains operations by following policies and procedures; reporting needed changes · Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well · Demonstrate respect for our patients and fellow care team members in every interaction · Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service · Always maintain a professional and positive attitude · Demonstrate teamwork and support for fellow team members by offering assistance as needed
Requirements
- Must have high school diploma or GED
- Computer proficiency and phone skills are required
- Excellent communication and customer service skills
- Positive attitude
- Team player
Nice To Haves
- Healthcare Experience (preferred) but will train the right person
Responsibilities
- Welcomes and greets patients and visitors in person
- Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
- Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Scheduling within the guidelines of multiple providers, verifying schedules and insurances
- Assure the accurate new patient packet is mailed or emailed at time of scheduling
- Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
- Maintains and accurately document all patient request and information in the patient EHR, including but not limited to: Demographic information Collect and post/record payments for patients Cost Estimates Verify insurance coverage, benefits, and client financial responsibility
- Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
- Maintain reception areas
- Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
- Coordination of patient referrals
- Ability to multitask
- Maintains operations by following policies and procedures; reporting needed changes
- Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
- Demonstrate respect for our patients and fellow care team members in every interaction
- Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
- Always maintain a professional and positive attitude
- Demonstrate teamwork and support for fellow team members by offering assistance as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
