Care Coordinator (Medical Receptionist/PSR)

Commonwealth Hand & Physical Therapy•Lexington, KY

23d•$18•Onsite

About The Position

Commonwealth Hand & Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! Title: Front Desk Medical Receptionist (Care Coordinator) How Commonwealth H&PT Supports You: Competitive salary Employee-centric work culture from the top, down! Medical, dental, vision, STD, LTD insurances Generous PTO 401(k) Employer Matching (Up to 4%) Free Life Insurance Parental Perks! And more! You’ll Achieve Success By: Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service. Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care. Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation. Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment. Confluent Health and Common Wealth HPT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Confluent Health and Motion Physical Therapy complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Requirements

High school diploma or relevant qualification.
A minimum of 2 years of proven experience in a similar role.
Good understanding of office administration and basic bookkeeping practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.

Responsibilities

Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.