Front Desk Medical Receptionist

SB Clinical Practice Management Plan-posted 15 days ago
$20 - $25/Yr
Full-time • Entry Level
Onsite • Commack, NY
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Front Desk Medical Receptionist - Stony Brook Orthopaedic Associates, UFPC Location: Commack, NY Schedule: Full time Days/Hours: Monday - Friday; 8:30 AM - 5 PM; flexible Pay: $19.78 - $24.72 Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee. The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting Responsibilities SUMMARY: The medical receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care.

  • Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
  • Take appropriate messages and ensure the proper delivery of those messages.
  • Be polite and courteous at all times.
  • Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
  • Maintain clean and organized reception area.
  • Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
  • Enter/scan patient data into the EMR.
  • Collect any necessary payments and process accordingly.
  • Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
  • Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
  • Schedule any services or procedures as needed.
  • Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
  • Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
  • Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
  • Ensure HIPAA guidelines are followed at all times.
  • Provide additional coverage for night hours and weekend, as needed.
  • Updating and maintaining integrity of client information.
  • Perform all other duties as assigned by management.
  • High School diploma/GED.
  • Strong organizational and communication skills (both verbal and written).
  • Excellent typing skills and friendly telephone etiquette.
  • Graduate of an accredited Medical Office Administration program.
  • 6 months experience working as a Medical Receptionist in a high volume physician practice.
  • 1 year of clerical experience.
  • Proficient in using an EMR and a practice management system.
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