Front Desk Medical Assistant

Defy Medical•Tampa, FL

4d•$18•Onsite

About The Position

Defy Medical is looking for a Front Desk Associate on our Medical Staff Team to add to our growing team. The Medical Staff Team plays a pivotal role in the patient care plan. The Front Desk Associate will be the first impression of Defy Medical with many patients. A Front Desk Associate at Defy Medical is outgoing and enjoys helping people. Friendly demeanor, excellent communication, and organization are pillars for this role. Customer service is the key element to being successful in this role.

Requirements

Prior front desk experience
1 + years in healthcare preferred
High School Diploma
Ability to execute active listening skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Excellent written and verbal communication skills including phone and e-mail etiquette.
Ability to effectively learn and utilize multiple computer programs.
Ability to prioritize and multi-task.
Ability to work in office

Responsibilities

Blood Draws and record patient information such as vital signs, weight and changes in medical history information into the Electronic Medical Records (EMR)
Phone triage patients throughout the country via telemedicine
Administer injections when necessary
Opening/Closing task of clinic (Alarms, coffee maker, TV, etc.)
Cordially greet patients as they enter the clinic and provide them any necessary paperwork or other information needed for their visit.
Process and ensure accuracy for Defy shipments orders
Handle and process clinic deliveries
Communicating with patients, medical personnel, and other staff members within the organization.
Maintain patient and employee privacy in accordance with HIPAA regulations.
Maintain email communication with patients and co-workers daily
Assist with patient initial orders and medical orders
Processing of travel letters and letters of medical necessities
Upload patient documents into intake
Assisting with the count of clinic and front office inventory
Prepare flow charts, notate appointments, and print out lab orders for following day patients
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfaction
Duties, responsibilities, and activities may change at any time with or without notice