Front Desk / Medical Assistant

Psych Associates Group • Baltimore, MD

436d • $41,600 - $41,600

About The Position

The Front Office Coordinator (Medical Receptionist) at Bloom Health Centers is responsible for providing friendly support and accurate information to patients, managing patient grievances, and collaborating with the care team. This role requires maintaining patient charts and utilizing an electronic medical records system while ensuring the privacy of all records. The position is essential and operates from 7:30 AM to 4:00 PM, Monday through Friday, in Baltimore, Maryland.

Requirements

• High school diploma or GED.
• Minimum of 1 year of Call Center or direct customer service experience utilizing digital communication.
• Ability to type at least 35 WPM.
• Organized, reliable, and professional with the ability to maintain confidentiality.
• Clear communication skills in speaking, reading, and writing in English.
• Basic computer skills: Windows, Word, Excel, Outlook.

Nice To Haves

• Customer service experience in a medical setting (1 year preferred).
• Experience as a medical receptionist (1 year preferred).

Responsibilities

• Answer phones and emails, set appointments, and communicate with team members.
• Maintain patient charts and ensure the privacy of all records.
• Manage patient grievances with kindness and professionalism.
• Collaborate with the patient's care team as needed.
• Utilize the electronic medical records system to document patient contacts.
• Complete prior authorizations for prescriptions and refills as per doctor discretion.
• Participate in weekly meetings and contribute to the growth of Bloom Health Centers.

Benefits

• Health Insurance - Medical/Vision/Dental
• Company-Provided Life Insurance
• Paid Time Off (PTO)
• Holidays
• No Weekends
• Promotion track and skill training
• 401(k) Match
• Flexible starting pay based on experience and ability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees