Front Desk Medical Assistant

University of Texas at Austin

114d • $34,320

About The Position

The School of Nursing Children’s Wellness Center is seeking a friendly and organized Bilingual Front Desk Medical Receptionist (fluent in English and Spanish) to join our team. As the first point of contact for patients and families, you’ll play a key role in providing excellent customer service, keeping the front office running smoothly, and creating a welcoming environment for everyone who walks through our doors.

Requirements

• High school diploma or equivalent required; Medical Assistant background highly preferred.
• Minimum of one (1) year of front desk receptionist experience; healthcare or pediatric clinic experience strongly preferred.
• Fluency in both Spanish and English (spoken and written) required.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with EHR systems such as EPIC or Athenahealth.
• Ability to multitask, organize, and prioritize effectively in a fast-paced clinical environment.
• Strong administrative skills, including medical records management and patient service.
• Professional appearance, reliable attendance, and courteous demeanor with patients, families, vendors and staff.

Nice To Haves

• Successful completion of an accredited Medical Assistant program.
• More than one (1) year of experience working as a Medical Assistant.
• Previous experience as a medical receptionist, preferably in a pediatric or healthcare setting.

Responsibilities

• Greet and check-in patients and families in a professional, welcoming manner.
• Answer and route phone calls (English/Spanish) and messages promptly.
• Assist Spanish-speaking patients with questions and forms.
• Schedule, confirm, and reschedule appointments; make reminder and recall calls.
• Accurately register patients in the EHR, process paperwork, and maintain updated records.
• Provide families with clear instructions on appointments, paperwork, and follow-up care.
• Scan, upload, and file forms, immunization records, and correspondence.
• Verify insurance eligibility and benefits prior to visits.
• Collect copays, balances, and other payments, issue receipts and post transactions.
• Manage incoming/outgoing mail, faxes, reports, inquiries and office supplies.
• Adhere to HIPAA and confidentiality standards, safeguarding all patient information.
• Follow written and verbal instructions with accuracy in all phases of work performed.
• Demonstrate tact, diplomacy, and discretion when interacting with patients and families.
• Monitor waiting room activity and provide updates to families.
• Communicate effectively and maintain positive working relationships with providers, staff, and patients to support smooth clinic flow.
• Maintain a clean and organized working space and waiting room area.
• Participate in staff meetings, trainings and quality improvement initiatives.
• Provide support with other administrative tasks as needed.

Benefits

• Competitive salaries
• Full benefits
• Extensive support network
• Collaborative working community

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees