The Front Desk Manager is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.
Manages and motivates front desk staff.
Serves as the lead customer service contact for members at the front desk, including answering questions, welcoming, and other member communications.
Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed.
Establishes, monitors and analyzes the front desk budget.
Develops and implements front desk policies and procedures.
Conducts departmental meetings.
Conducts customer service training for all employees.
Covers front desk shifts as needed and creates front desk schedule monthly.
Other duties as assigned.
Must be highly motivated with excellent communication and interpersonal skills.
Excellent management and leadership skills.
Good organizational skills.
An understanding of health club operations.
Must be able to work days, evenings, and weekends.
Experience in a health club or the hospitality industry is preferred.