Front Desk Manager
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As a Front Office Manager at Hampton Inn & Suites, you will play a crucial role in ensuring that every guest feels welcomed and valued from the moment they arrive. Your responsibilities will include overseeing the front desk operations, managing guest check-ins and check-outs, and ensuring that all guest requests are handled promptly and efficiently. You will be the face of the hotel, setting the tone for the guest experience with your warm demeanor and attention to detail. Your leadership will inspire your team to provide exceptional service, creating a positive atmosphere that encourages repeat visits and customer loyalty. In this role, you will maintain a friendly and courteous demeanor at all times, utilizing your interpersonal skills to lead and motivate your team. You will advocate for sound financial decisions and encourage mutual trust and respect among team members. As a role model, you will demonstrate appropriate behaviors and strive to improve service performance continuously. You will communicate clear goals and expectations to your team, ensuring that everyone is aligned in their efforts to meet and exceed guest expectations. Your daily tasks will include organizing and processing guest check-ins and check-outs, verifying guest identities, and responding to any requests or issues that arise. You will be responsible for securing payments, adjusting billing as necessary, and providing guests with information about the hotel and local attractions. Additionally, you will run daily reports, complete cashier and closing reports, and maintain confidentiality regarding guest information. You will also be tasked with reporting any maintenance issues or safety hazards and ensuring compliance with quality assurance standards. To succeed in this position, you will need to exhibit a professional demeanor, a welcoming personality, and the ability to connect with guests and team members alike. You should be compassionate and eager to understand the needs of others, demonstrating confidence and trust in your communication. Your role will require you to be direct yet tactful, maintaining a clean and professional appearance while being aware of your surroundings. You will also need to perform other reasonable job duties as requested by supervisors, contributing to the overall success of the hotel.
