Front Desk Manager

French Lick Resort•Longview, TX

38d

About The Position

Opportunity: Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Oversee all front office operations in the absence of the Assistant General Manager. Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Respond to brand Guest Alerts for resolution as needed. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays. Assist in hotel food and beverage when needed, where applicable. Assist in monitoring of front office financial operations and ensurefront office compliance with accounting controls and procedures. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. Review correspondence from guests and incident logs; direct staff according to information obtained. Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff. Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. Monitor occupancy of guest room space to ensure most efficient use andminimize overbooking. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and followMSDS and OSHA standards. Perform other duties as requested by management.

Requirements

Associate's or Bachelor's degree preferred
1 to 3 years hospitality related experience, including front desk operations experience

Responsibilities

Interview, select, train, schedule, coach and support associates
Oversee all front office operations in the absence of the Assistant General Manager
Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests
Resolve guest complaints and concerns
Respond to brand Guest Alerts for resolution as needed
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Participate in lobby ambassador and other activities related to interacting with guests on an individual level
Assist in hotel food and beverage when needed, where applicable
Assist in monitoring of front office financial operations and ensurefront office compliance with accounting controls and procedures
Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
Review correspondence from guests and incident logs; direct staff according to information obtained
Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff
Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
Monitor occupancy of guest room space to ensure most efficient use andminimize overbooking
Follow sustainability guidelines and practices related to HHM's EarthView program
Practice safe work habits, wear protective safety equipment and followMSDS and OSHA standards
Perform other duties as requested by management