Front Desk Manager

Wentworth By the Sea•New Castle, NH

15d

About The Position

The Wentworth by the Sea Resort and Spa is seeking a Front Desk Manager to join our team! This role is the leader for our front desk team (which serves as our main point of contact for our guests), and will foster a culture of collaboration, guest priority, and professionalism. A successful candidate for this role will be highly motivated, energetic, positive, and team-oriented. Our Front Desk Manager is responsible for the daily operations of the Front Office team and will demonstrate the leadership needed to ensure the team adheres to hotel standards to deliver the best guest experience possible. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance Supplemental Accident and Hospitalization Employee Assistance Program 401(k) Free Associate Parking Free Meal for every shift worked 20% Discount in Resort Outlets Discounted Hotel Stays for Employees and Friends and Family

Requirements

2+ years of hotel / resort Front Desk supervisory experience
Excellent interpersonal skills
Conflict-resolution skills
Excellent communication skills, both verbal and written
Focus on details and follow-through
Ability to work within and lead a team
Flexibility to work with varying schedules including days, nights, weekends, and holidays
The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer.
This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Responsibilities

Oversee and lead the team: Front Desk, Concierge, Hotel Operator, Valet/Bell Staff/Door Staff and Night Audit
Hire/train/coach/support team in order to provide the highest quality of service to the guests
Handle guest requests and concerns while on the property to ensure guest satisfaction
Maintain and improve guest services by working with the General Manager to develop and implement updated policies and procedures
Keep the Front Office team in the loop of all operating changes coming from Food and Beverage, Sales, Housekeeping, Engineering, and Spa
Issue appropriate correspondence to dissatisfied guests on behalf of the hotel to achieve satisfaction and guest loyalty
Perform duties of all positions as needed
Keep the Lobby, Front Desk, Bell stand, and Concierge desk clean and organized
Act as Manager on Duty as scheduled
Assign rooms for upcoming reservations using requests and availability.
Make sure reservations are properly alerted/noted for celebrations, upgrades, and any information FD Agents will need.