Front Desk Manager

Austin Marriott Downtown•Austin, TX

About The Position

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. The Front Desk Manager will carry out all daily shift operations of the Front Office department. Provide leadership, training, and shift flow management while coaching front desk agents and supervisors. Create proactive hiring plans and assist in hourly interviews. Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment. Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more.

Requirements

Prior leadership or supervisory experience; experience with a specific brand hotel or upscale property is a plus.
A passion for service with a positive, can-do attitude.
A desire to develop and coach associates while creating an environment for your team to thrive.
Ability to creatively problem-solve, execute strategies, and deliver results.

Responsibilities

Carry out all daily shift operations of the Front Office department.
Provide leadership, training, and shift flow management while coaching front desk agents and supervisors.
Create proactive hiring plans and assist in hourly interviews.
Provide the highest quality of service to guests and ensure associates do the same, serving as an ambassador of our establishment.
Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, and more.