Lodge Front Desk Manager
About The Position
Front Desk Manager Essential Duties and Responsibilities: Position would consist of but is not limited to-- helping guests with bill disputes, guest issues, coordinating housekeeping requests, and answering guest’s general questions. This position would work closely with the front desk manager, housekeeping, and maintenance departments and would require good communication with the appropriate department supervisors. Directly supervises all front office personnel and ensures proper completion of all front desk duties, including making sure all staff follows rules and guidelines of the Lodge. Helps Assist in training and motivating front desk employees. Helps coordinate the activities of the front desk and covers shifts when needed. Makes sure front desk staff has appropriate change and bags are accurate at all times. Acts as an assistant to the Front Desk Manager and performs duties requested and other duties as assigned. Marginal Duties and Responsibilities: Ordering front desk supplies Covering shifts when needed One on One customer service training with staff Keep front desk staff up to date on all new packages, events, and incoming groups Have daily 7-minute meetings with staff to go over daily issues and communicate about what improvements are needed Be available to answer employee questions on your assigned day
Requirements
- Reference check
- Criminal background check
- Computer experience
Nice To Haves
- Familiarity with Springer Miller system experience helpful
Responsibilities
- Helping guests with bill disputes
- Helping guests with guest issues
- Coordinating housekeeping requests
- Answering guest’s general questions
- Supervising all front office personnel
- Ensuring proper completion of all front desk duties
- Making sure all staff follows rules and guidelines of the Lodge
- Assisting in training and motivating front desk employees
- Coordinating the activities of the front desk
- Covering shifts when needed
- Making sure front desk staff has appropriate change and bags are accurate at all times
- Acting as an assistant to the Front Desk Manager
- Performing duties requested and other duties as assigned
- Ordering front desk supplies
- One on One customer service training with staff
- Keeping front desk staff up to date on all new packages, events, and incoming groups
- Having daily 7-minute meetings with staff to go over daily issues and communicate about what improvements are needed
- Being available to answer employee questions on your assigned day
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
