Front Desk Manager

Hyatt•Austin, TX

About The Position

This is a fun and service forwardpany with ample career opportunities. We have it all - culture, environment and growth! Come check out the Hyatt Place Austin/Domain Area. Employee Health insurance is 100% covered! A Front Desk Manager will provide the highest quality of service to the guest, anticipating and exceeding their expectations Oversee the entire front office team including, customer service reps, Night Audit, Breakfast and F&B. Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings Handle all administrative duties and tasks such as: scheduling, ordering, training, coaching and hiring. Ensure security and confidentiality of all guest and hotel information Effectively respond to and resolve guest concerns orplaints Perform other duties as assigned This position is at a location w Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.

Requirements

Strongmunication skills
A passion for customer service
The ability to be flexible and adapt to any situation
A desire to work as part of the front desk team
An outgoing personality with a positive attitude
Previous hospitality experience required
The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

Responsibilities

Provide the highest quality of service to the guest, anticipating and exceeding their expectations
Oversee the entire front office team including, customer service reps, Night Audit, Breakfast and F&B.
Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
Handle all administrative duties and tasks such as: scheduling, ordering, training, coaching and hiring.
Ensure security and confidentiality of all guest and hotel information
Effectively respond to and resolve guest concerns orplaints
Perform other duties as assigned