Front Desk Manager (Full Time) - Hacienda Hotel by Best Western

WS Management • San Diego, CA

5d

About The Position

WS Management is seeking a Front Desk Manager to lead daily Front Desk operations and deliver an exceptional guest experience. This is a hands-on, hourly leadership role that works directly alongside the Front Desk team while providing structure, coaching, and consistency.This position is ideal for a hospitality professional who enjoys being on the floor, supporting guests, guiding team members in real time, and keeping operations running smoothly during busy shifts.

Requirements

• 2+ years of Front Desk experience (supervisory experience preferred)
• Strong guest service and communication skills
• Ability to lead peers while working the desk
• Attention to detail and calm problem-solving style
• Flexible schedule (including weekends and holidays)

Responsibilities

• Supervise daily Front Desk and Night Audit operations
• Actively work Front Desk shifts while leading the team
• Coach Guest Service Agents in real time
• Handle guest concerns and service recovery
• Ensure accurate billing, reservations, anvd room assignments
• Coordinate with Housekeeping, Maintenance, and Guest Serices
• Support training, onboarding, and performance feedback
• Partner with leadership to maintain morale, communication, and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed