Front Desk Manager

Hampton Inn Titusville/I-95 Kennedy Space Center • Titusville, FL

1d

About The Position

Are you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn Titusville, we’re looking for a Front Desk Manager to lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve. This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.

Requirements

• 2+ years of front desk or hospitality experience (supervisory experience strongly preferred)
• Excellent communication, problem-solving, and multitasking skills
• Experience managing budgets, reservations, and guest recovery
• A calm and confident approach to high-pressure situations
• Ability to work flexible shifts, including weekends and holidays

Nice To Haves

• Knowledge of Hilton brand standards and front desk systems is a big plus
• Associate's degree in hospitality or business preferred (or equivalent experience)

Responsibilities

• Guest Experience & Service Leadership
• Oversee check-ins/outs, reservations, guest inquiries, and complaints
• Coach and empower your team to deliver outstanding service
• Ensure fast, friendly, and accurate service at all touchpoints
• Lead by example with positive guest interactions
• Follow up personally on guest complaints to ensure satisfaction
• Team Management & Development
• Interview, train, and mentor front desk associates
• Conduct ongoing coaching and performance development
• Host regular team meetings and encourage open communication
• Create a culture of accountability, positivity, and hospitality
• Financial & Operational Oversight
• Manage front desk budget, billing, and cash handling
• Monitor occupancy rates, forecast demand, and implement revenue strategies
• Encourage upselling and suggestive selling to boost room revenue
• Oversee daily reporting, night audit, and financial accuracy
• Assist with reservations to optimize ADR and occupancy
• Safety, Compliance & Hotel Standards
• Ensure compliance with Hilton brand standards, health codes, and safety regulations
• Enforce proper procedures for guest safety, key control, and emergency protocols
• Participate in property inspections and maintain front desk cleanliness
• Leadership Presence
• Participate in the Manager-on-Duty (MOD) rotation
• Be available to support team during high-traffic times and call-outs
• Collaborate across departments to ensure a seamless guest experience
• Assist with community engagement, events, and social media involvement

Benefits

• Competitive Pay (based on experience)
• Medical, Dental, and Vision Insurance
• 401(K) with Company Match
• Paid Time Off – because balance matters
• Hilton Team Member Travel Discounts
• A positive and supportive work culture
• Ongoing training and leadership development
• Clear paths to growth within the Hilton portfolio

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree