Front Desk Manager

Pyramid Global Hospitality•Basking Ridge, NJ

10d•$65,000 - $70,000

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At The Ridge, our vibrant culture is all about empowering you to soar to new heights. . We believe in your success, and it fuels ours. Your well‑being matters here, and we’ve built a place where people come first, wins are celebrated, and perks make the journey even sweeter. We're here to inspire and support you on your quest to become your best. Join us and experience a workplace bursting with energy, support, and opportunity. This is your moment to ignite your potential, unleash your greatness, and Be the Difference in your professional journey! What you will have an opportunity to do: If you love making a difference in the lives of every guest, saving the day and building teams we would love to meet you! The Front Desk Manager oversees daily front office operations, ensuring exceptional guest service and smooth, efficient functioning of the lobby area. Key duties include training, scheduling, and supervising staff; managing reservations, check-ins, and check-outs; resolving complaints; and ensuring compliance with company procedures

Requirements

High school diploma or GED required; a bachelor's degree in hospitality, business, or a related field is a plus but not mandatory with relevant experience.
A minimum of 3 years of experience in a supervisory role within the hospitality industry.
Proficiency in property management systems (PMS) such as Maestro, Opera and Microsoft Office Suite.
Strong leadership, excellent communication, organizational skills, and high-level, empathetic customer service

Responsibilities

Supervise, train, mentor, and coach front desk teams.
Create staff schedules, manage payroll, and conduct performance evaluations.
Act as the primary point of contact for guest complaints and resolve issues with patience and professionalism.
Ensure a welcoming and efficient check-in/check-out process and great overall stay.
Maintain an organized, clean reception area and ensure all front office systems (e.g., reservation systems) function properly.
Handle daily reports, manage room inventory, and coordinate with housekeeping and management to ensure room readiness.
Conduct daily shift meetings to discuss occupancy, VIP guests, and any specific operational needs.