Front Desk Manager

Marriott Vacations Worldwide

87d • $85,800

About The Position

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Salary is $85,800. Relocation Assistance available.

Requirements

• High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, settling disputes, and resolving grievances and conflicts.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures regular communication with employees to create awareness of business objectives and communicate expectations.
• Understands the impact of department's operations on the overall property financial goals and objectives.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Encourages mutual trust, respect, and cooperation among team members.
• Supervises and manages employees and day-to-day operations.
• Establishes and maintains open, collaborative relationships with employees.
• Provides services that are above and beyond for customer satisfaction and retention.
• Implements the customer recognition/service program.
• Trains staff and monitors adherence to all credit policies and procedures.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Supports the developmental needs of others through coaching and mentoring.
• Participates in employee progressive discipline procedures.

Benefits

• Relocation Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees