Front Desk Manager

Gold's Gym • Santa Clarita, CA

387d • $39,520 - $43,680

About The Position

The Front Desk Manager at Gold's Gym SoCal is responsible for overseeing the operations of the front desk and ensuring exceptional service for members. This role involves managing the operations team, hiring and training staff, and serving as a liaison between various departments to address member concerns and operational issues. The position emphasizes leadership, hospitality, and a commitment to the gym's values of integrity and community service.

Requirements

• Ability to use sound business judgment and have strong analytical skills
• Effective communication and listening skills
• Effective delegation and follow-up skills
• Strong planning and organization skills
• Ability to create a positive environment
• Willingness for self-development
• Strong leadership qualities with excellent motivational and team-building skills
• College degree preferred
• Current CPR Certification required
• Ability to move and lift up to 25 lbs
• Standing or walking for extended periods of time

Nice To Haves

• Fitness industry experience

Responsibilities

• Manage Operations team to ensure policies and procedures are followed at all times
• Hire, train, and supervise operations team members for the front desk, Kids Club, and Housekeeping Associates
• Serve as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
• Control cash deposits with GM sign off ensuring daily deposits are made on time
• Liaise with cleaning team daily to ensure proper cleanliness is maintained
• Manage/process cancellations following procedures to retain members
• Assist GM with management of Medallia to ensure member concerns are addressed
• Assist GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time
• Enforce all club rules and policies, promoting proper execution of procedures
• Keep the club fully staffed through reviewing applications and interviewing
• Manage membership questions, concerns, and inquiries for the facility
• Train staff to provide hospitality to all members and guests
• Lead by example and conduct weekly meetings with direct reports to review performance

Benefits

• Work in a fun environment with great people
• Great benefits package
• John Hancock 401k
• Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities to grow within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees