Front Desk Manager OEM/HM
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About The Position
The Front Desk Manager at Crestline Hotels & Resorts plays a crucial role in overseeing the front office operations, ensuring that all activities are executed with professionalism and adhere to the highest service standards. This position involves planning, directing, coordinating, and executing all activities within the front office departments, which include the front desk, bell/door services, and concierge services if applicable. The Front Desk Manager is tasked with creating a competent, motivated, and empowered staff, which is essential for achieving desired outcomes in guest service and operational efficiency. In this leadership role, the Front Desk Manager will be responsible for training, coaching, motivating, and providing daily feedback to the front office staff. This position also requires the individual to step in as the Front Office Manager in their absence, ensuring continuity in leadership and service quality. The Front Desk Manager will maintain comprehensive knowledge of all front office department policies and service procedures, as well as the hotel’s features, services, room types, rates, and special promotions. Daily responsibilities include conducting walk-throughs of the front office areas to ensure operational cleanliness, staffing adequacy, and service quality. The manager will also prepare financial and payroll forecasts, monitor guest comments, and ensure the security of public areas. Establishing supply par levels, monitoring departmental staffing effectiveness, and facilitating strategic planning meetings are also key duties. The Front Desk Manager will create a professional work environment, administer performance evaluations, and anticipate the needs of guests and employees to promote positive relations.
