Front Desk Leader

Elite Sports Clubs • Mequon, WI

1d

About The Position

Front Desk Leader – Where Hospitality, Energy, and Excellence Come Together At Elite Sports Clubs, we believe that first impressions matter—and so do last ones. The front desk isn’t just where members check in. It’s where they’re welcomed, remembered, and made to feel at home. Whether someone is arriving for a workout, a lesson, or just a smile, the Front Desk sets the tone for the entire experience. We’re proud to lead with warmth, professionalism, and energy—and we’re looking for a Front Desk Leader who can bring those values to life every day. At Elite, we live our core values of Professionalism, Ownership, Team, Quality, and Celebration in everything we do—from how we greet members to how we support one another behind the desk. Your Game Plan – Lead the Welcome with Purpose As the Front Desk Leader at Elite Sports Club – Mequon, your mission is to create a consistently exceptional front desk experience—one that’s efficient, uplifting, and deeply member-focused. You’ll lead and support the front desk team, ensuring smooth operations, strong service standards, and a culture of accountability and care. From greeting new guests to resolving issues to motivating your team on a busy Monday night, you’ll help make Elite feel like a second home. Your Role on the Team – What You’ll Be Leading

Requirements

• A people-first mindset—you love creating great experiences for others
• Clear communication and a calm presence, even in fast-paced or busy moments
• A hands-on leadership style—you lead by example and energize those around you
• Confidence with technology and systems
• An eye for detail and a commitment to service excellence
• A natural sense of hospitality and team spirit
• 2+ years of experience in hospitality, customer service, or fitness club environments
• Prior supervisory or team lead experience preferred
• Comfortable managing a team, balancing tasks, and solving issues with confidence
• Ability to work a flexible schedule, including evenings and weekends
• Authorized with work in the United States

Responsibilities

• Set the tone for world-class hospitality at the front desk—greeting members and guests with energy, professionalism, and warmth
• Supervise, coach, and support a team of front desk associates across a range of shifts
• Manage daily desk operations, including check-ins, POS transactions, schedules, and inventory
• Lead onboarding and training for new team members, ensuring service standards are consistent and strong
• Support club events, initiatives, and programs that elevate the member experience
• Act as a go-to problem solver and positive presence during peak hours
• Collaborate with leadership across departments to maintain smooth day-to-day flow
• Maintain a clean, organized, and welcoming front desk space

Benefits

• We offer a competitive hourly wage with opportunities for advancement and leadership development.
• Health & Financial: Medical, dental, vision, life, disability, 401(k), and PTO
• Club Benefits: Complimentary family membership, child care for staff kids, and discounts on services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees