Front Desk Lead - Dover location

Refocus Eye Health•Salisbury, MD

12d•Onsite

About The Position

Join Our Dynamic Medical Team as a Medical Group Front Desk Lead! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience. Dover practice location Your Impact: Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records. Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

Requirements

Reliability, a positive attitude, and excellent teamwork skills.
Lead and or supervisor experience - minimum 1 year experience
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast-paced environment.
Exceptional customer service skills.
Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
Must hold a high school diploma or equivalent.
Must be able to travel to multiple locations (if applicable).
Availability for evenings and weekend rotations (if applicable - varies by practice).
Ability to handle a high-volume practice.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
Answer calls, manage messages, verify patient information, and maintain accurate records.
Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Address patient concerns, escalate issues as needed, and ensure a positive experience.
Work seamlessly with providers, clinical and administrative staff, and external partners.
Oversee the front desk team, ensuring smooth operations, training, scheduling, and handling escalated issues.
Handle escalated customer complaints and operational issues; acts as the Manager on Duty in the supervisor's absence.