Front Desk Lead

TOMORROW HIRE•Arlington, VA

22d•$18 - $22•Onsite

About The Position

We are seeking a friendly, highly organized Front Desk Lead to join our well-established OB/GYN practice in Arlington, Virginia (22203). This is a patient-facing leadership role and the first point of contact for patients. The Front Desk Lead supports daily front desk operations, ensures a smooth check-in experience, and helps maintain a professional, efficient, and welcoming environment.

Requirements

Minimum of five (5) years of experience in a medical office or healthcare administrative setting.
Strong communication, customer service, and multitasking skills in a fast-paced, patient-facing environment.
Proficiency with computers, EHR/EMR systems, and Microsoft Office.
Ability to maintain confidentiality, handle sensitive situations professionally, and de-escalate when needed.
Detail-oriented with strong problem-solving and organization skills.
Must be able to reliably commute to Arlington, VA 22203.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Nice To Haves

Bilingual in English and Spanish.
Prior OB/GYN or women’s health experience.

Responsibilities

Greet and assist patients upon arrival, ensuring a warm, professional experience.
Lead the patient check-in process, including guiding patients through kiosk check-in (if applicable) and addressing basic office questions.
Serve as a calm, supportive presence in the waiting area and help de-escalate concerns when needed.
Manage inbound calls, voicemails, and patient messages, routing requests to the appropriate clinical or administrative team members.
Support timely and courteous communication to maintain a high standard of patient service.
Act as the day-to-day point person for the front desk workflow, helping keep operations organized and running smoothly.
Assist with training, mentoring, and supporting front desk staff as needed.
Ensure adherence to office protocols, including patient flow, scheduling standards, and confidentiality practices.