Front Desk Lead - Powell - Wahweap Resort

Aramark

About The Position

The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

Supervisory experience in a related role preferred
Previous guest services experience required.
High school diploma or equivalent required.
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy, and attention to detail

Nice To Haves

Supervisory experience in a related role preferred

Responsibilities

Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
Trains and guides guest service staff on job duties, customer service, systems, and procedures
Greet and provide customer service to guests while anticipating their needs
Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and deliver messages as needed.
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Reconciles disputed guest charges.
Participates in Quality Assurance Programs and reviews to address areas in need of improvement.