Front Desk Lead Supervisor

CHICAGOLAND EYE CONSULTANTS SC•Chicago, IL

About The Position

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Requirements

College associates diploma or equivalent
Previous experience in a customer service role
Excellent interpersonal and communication skills
Proven leadership and organizational skills
Working knowledge of medical front desk
Able to multitask and prioritize tasks
Reliable transportation ablility to go to all 3 office locations as needed

Responsibilities

Supervise and work with front desk staff and ensure that they provide excellent customer service
Respond to guests' inquiries and requests in a timely and professional manner
Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
Manage cleanliness of front desk and waiting room
Ensure accuracy of billing and payment processes
Monitor and review guest feedback
Resolve customer complaints
Train and coach front desk staff
Monitor staff performance and provide feedback
Maintain a clean and organized front desk area
File away invoices
Order Supplies for Front desk
Provide front desk schedules and approve time off requests
Help with credentialing and insurance audits
Collect cash and checks and make sure that front desk closes out at end of day and prepares deposit for Manager